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Booking Conditions

DEPOSIT

Guaranteed deposit at time of booking.

There may be certain tours and arrangements which will require a higher deposit. The exact amount will be advised at the time of booking.

BALANCE OF PAYMENT:

Guaranteed balance of payment is required three (3) days prior to departure.

If the balance is not paid by the stipulated date, the right is reserved to cancel the booking(s) without further notice and without refund of deposit.

 

CANCELLATIONS:

Cancellations received prior to final payment date will be allowed of full-refundable deposit.

After the final balance is paid, the following cancellation schedule will apply:

Reservations are held with cash, traveler’s checks, or a major credit card. We HIGHLY recommend making a reservation. Many tourists have spent a lot of money and vacation time only to arrive in Kelowna and find that we have no space available for the time they are here. We are a small business in a small city – we do not overbook. Please make your reservations early. We are unable to reserve tours, excursions, or places on a boat until we receive full payment in advance. Reservations are taken on a first come, first served basis.

When you make a reservation with us, it’s a reservation. That means this is a contractual commitment to both yourself and our company. If you book a group, boat, theme-tour, scuba dive, fishing excursion, whatever, we will tell other people inquiring for your dates “Not Available.” It’s 100% guaranteed. For that reason, any cancellations within 48 hours (forfeiture of deposit or full payment if fully paid in advance). 48 hours or more prior to excursion date – 100% refund and also NO SHOWS, NO REFUND.

In the event of bad weather we will cancel all tours/activities, and, of course, there will no charge to you. You will be given the choice of rescheduling or a full refund. Our experienced staff will determine when the weather prohibits a safe, enjoyable trip.

The most common and easy way of reserving your tour(s) is by calling our office at 250-859-4187 and using your Visa or Mastercard. You can also use our extremely safe and secure “Book-Now” feature on our website. It is Norton Secured and verified by VeriSign and we respond right away with your confirmation, It’s that simple.

We are open 7 days a week and open on holidays.

Kelowna is the “Gem of British Columbia” and we look forward to making your vacation the best ever!